PSHRC: Punjab State Human Rights Commission Portal
The online petitions portal for a statutory human rights body: citizen filing, case tracking, and digital hearing management for officials.
- Client
- Punjab State Human Rights Commission
- Country
- India
- Attribution
- Led personally by Anil Channa, before Softwiz was founded
- Sector
- Government / Public Sector
The Client & Their Context
The Punjab State Human Rights Commission is a statutory body protecting civil liberties across the Indian state of Punjab. Citizens bring complaints of rights violations to it, and the Commission investigates, holds hearings and issues orders.
The Problem
Access to a rights commission is only meaningful if people can actually reach it. A paper-only process means travelling to file, and no way to find out what happened next. Digitising it meant serving citizens with limited connectivity while giving officials a defensible case record because in a body whose orders carry legal weight, the audit trail is not a feature, it is the point.
The Constraint
The Commission's orders carry legal weight, so the record had to be defensible on challenge — and the citizens filing were on limited connectivity and often filing once, about something that mattered a great deal to them. Neither constraint could be traded against the other.
What We Built
- A citizen-facing portal for filing petitions online.
- Case status tracking so petitioners could follow their own matters without contacting the Commission.
- Hearing management tools for officials to schedule and record proceedings.
- Digital issuing and recording of Commission orders.
We do not publish client quotations. Most of this work sits under NDA. If you would like to speak to someone who has worked with us, ask for a reference and we will arrange an introduction.
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